Frequently Asked Questions

How much is it to play?
The room rate is only 300php/head on Mondays to Thursdays, regardless of how many you are in a group.

Our weekend rate depends on the number of players in your team:
• 1-2 persons: 600php/head
• 3-4 persons: 500php/head
• 5 or more persons: 400php/head
What time are you open?
For Paragon Plaza, Serendra, and Katipunan:
• Monday to Thursday: 1pm to 8:30pm
• Friday to Sunday: 10am to 10:30pm

For SM North EDSA:
• Monday to Sunday: 10am to 10pm daily

For Greenbelt 5:
• Sunday to Thursday: 11am to 9pm
• Friday to Saturday: 11am to 10pm
What if we’re more than 6 players?
Some rooms can extend to 7 players. But should your team breakout with 7 players, you won’t qualify for the Living Legends Challenge. Apart from bragging rights, the Living Legends Challenge entitles you to 10% off on your next game, and a full refund should you break out from that game.

To know which rooms can extend to 7 players, contact us at 09272571602 or 09288214531. Our Customer Service Hotline is open daily from 10am to 7pm.
How do I book a game?
To know our schedule and available rooms, the best move is to check our online schedule at http://breakout.com.ph and click on ROOMS.

After you have decided your game particulars, you can pay by credit card or pay by bank deposit.

You can also send the following details to support@breakout.com.ph
• Preferred room(s)
• Preferred date
• Preferred time slot(s)
• Number of players in your team

You will then need to finalize your booking by paying thru bank deposit.

You can contact us at 09272571602 or 09288214531. Our Customer Service Hotline is open daily from 10am to 7pm. Feel free to communicate with us further so we can plot on how to lock you up--all in the name of fun!
Are reservations required?
Breakout accepts walk-ins. But it’s always best to make a reservation so that you’re guaranteed a room when you arrive. You can make a reservation by emailing support@breakout.com.ph or contacting us at 09272571602 or 09288214531.
How do we send you proposals for tie-ups or sponsorships?
Feel free to send an email to support@breakout.com.ph and tell us all about your event.

WAIT! I HAVE MORE QUESTIONS

What is a Real Life Escape Room game?
Escape Room games is a concept that originated in the 90’s from Japan called “Takagism” and has challenged gamers from all over the world. Most recently, this experience has been taken to the next level by being brought to real life! With your team, you need to observe and use your environment to find hidden objects, decipher clues and solve puzzles to unlock different stages until you finally Breakout from the room.
You mean I get to break cabinets and stuff to find clues?
We understand getting stuck in a puzzle can be frustrating, but there is no need to result to violence and destroy it. Breaking or damaging an item will make you liable for potential charges. Note that each prop is worth a gajillion billion pesos. So please take care of the props inside the room.
But you said use anything in the environment?
Yes, but you don’t go around breaking random stuff in your home in hopes of discover something, do you? Chances are, whatever it is you are looking for will be either under or in the vicinity of a particular piece of furniture. To guide you, we will also be marking items with the Breakout logo that will be considered “out of bounds” and do not contain any clues. Do not waste your time on these items. Remember, you only have 45 minutes to escape!
Do I have to be smart to join?
Let’s get this out of the way, folks. You don’t have to be a brainiac or a puzzle geek to join. We are not here to test your IQ and give you rocket science type of puzzles to solve. Breakout is about giving you a new and fun experience where you just need an open mind and good observational skills.
Is there an age limit?
This game is open for those aged 1 to 100 years old! But children below the age of 13 should be accompanied by adults. And those aged 101 and above get to play for free.
Why 45 minutes? Isn’t that too long to be stuck in a room?
Don’t worry . We can assure you that you will be begging us for time extensions.
Can I play in the same room twice?
As the famous saying goes, “Failure is just one step closer to Success!” Feel free to try again and get our membership card to enjoy a 50% discount on your second try of the same room.
What other perks does a member have and how do I become one?
You can also enjoy a 10% discount on your first try of each room and a 10% discount on our merchandise. You can avail of this privilege in our branches. Just please ask our receptionist.
What do I wear?
Detective style clothes might help to sharpen your mind. Wear comfortable clothes but refrain from wearing heels.
What time should I arrive on the day itself?
Please arrive at the reception area at least 15 minutes earlier than the time slot you have chosen. We will start the 45-minute timer on the dot so if you arrive late, you can still play the game but will have less time to work with.
What happens if our group does not reach the recommended team size?
You can opt to combine with other groups to try and get as much help as you can.
Can I cancel my booking?
If you cancel the booking more than 24 hours before, we will give you a 50% refund. If you cancel the booking less than 24 hours before, no refund will be given. For partial cancellation (if some participants cannot make it), the same policies will apply.
Can I move my booking to another time or date?
If you request for a reschedule more than 24 hours before your game, we can adjust the booking without any charge. If you request for a reschedule less than 24 hours before your game, there is a 50% rescheduling fee (per person). Partial rescheduling is not allowed (eg. If a person booked for a group of 5 and they arrive with only 4 participants, he/she cannot reschedule the 1 person to another date/time).